Work involves the duties and tasks applicable to authorised officers working on public trams, trains and buses.

Work is performed under general supervision.

ELEMENT

PERFORMANCE CRITERIA

1Prepare for operational activities

1.1 Participation in briefing meetings on operational duties is undertaken and appropriate instructions are received and correctly interpreted in performing the duties of an authorised officer

1.2 All equipment and operational documentation required for operational duties are obtained before commencement, in accordance with policy and procedures

2Carry out ticket check

2.1 Vehicle or operational area is entered in accordance with policy and procedures

2.2 Ticket issuing and validating equipment are checked to ensure correct operation and relevant faults and malfunctions are recorded and/or reported in accordance with policy and procedures

2.3 Where appropriate, passengers are advised that a ticket inspection will commence, in accordance with policy and procedures

2.4 Tickets are inspected in accordance with policy and procedures, relevant acts and/or regulations either independently or in collaboration with other authorised officers

3Observe and/or detect offence

3.1 Ticket irregularities are detected in accordance with policy and procedures

3.2 Other offences as specified in the relevant acts and/or regulations are observed and recorded, as appropriate

3.3 Offenders are questioned to ascertain if a reportable offence has occurred

3.4 Decisions are made on appropriate action in accordance with the relevant acts and/or regulations and policy and procedures

3.5 Appropriate actions are carried out in accordance with policy and procedures

4Perform arrest

4.1 Assessments are carried out to ensure the arrest is warranted and can be made in accordance with the relevant act and/or regulations and policy and procedures

4.2 Assistance, where required, is sought in a timely manner in accordance with policy and procedures

4.3 Arrests are carried out with regard to all legal and organisational policy and procedures

4.4 Offenders are detained in accordance with the relevant Act and/or regulations and policy and procedures, prior to hand over to police

5Gather evidence for reports and records

5.1 Appropriate evidence is collected and or recorded in accordance with the principles of the 'points of proof' for the offence concerned

5.2 Offenders are questioned, to collect additional information for the reports

5.3 Exhibits relevant to the offence are collected and attached to the reports

6Complete required reports and records

6.1 Field reports of non compliances are compiled in accordance with policy and procedures

6.2 Relevant information and offences, observations and conversations are recorded in accordance with policy and procedures.

7Review and submit all required documentation

7.1 All required documentation is checked for content, relevance and validity in accordance with policy and procedures

7.2 All field reports of offences are checked to see if all sections are completed to ensure the sufficiency, accuracy and integrity of the evidence

7.3 All reports and documentation are lodged in accordance with policy and procedures

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit.

Required knowledge:

Applicable legislation and regulations, including case law

Standard operating procedures and policies for apprehending offenders

Principle of 'points of proof'

Code of conduct for the apprehension of offenders

Procedures for checking tickets and validating machines

Ways of observing and detecting offences

Options available following observation and detection of offences

Procedures for the use of the phonetic alphabet

Procedures for completing all required documentation

Required skills:

Communicate effectively with others when apprehending offenders

Access, read, interpret and apply instructions, regulations and standard operating procedures relevant to apprehending offenders in a transport context

Complete reports, records and other documentation related to apprehending offenders in a transport context

Work in accordance with instructions

Interact with customers

Work collaboratively with others including requesting assistance to restrain an offender

Adapt appropriately to cultural differences in the workplace, including modes of behaviour and interactions with others

Observe passengers carrying out suspected offensive activities and decide whether or not they should be apprehended

Promptly solve and/or report any identified problems when apprehending offenders in a transport context

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies, risk situations and environments

Work systematically with required attention to detail

Maintain currency on all operational procedures

Apply legal arrest and detention techniques

Use reasonable force when apprehending offenders in a transport context

Use the phonetic alphabet

Apply personal safety techniques

Select and utilise equipment and communication technology required when apprehending offenders in a transport context

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required knowledge and skills, the range statement and the assessment guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulated practical and knowledge assessment, and/or

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and equipment, and

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through activities in an appropriately simulated environment at the registered training organisation, and/or

in an appropriate range of situations in the workplace

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Briefing may include:

required operational duties for the shift

special instructions

updates on legislation

enforcement directives as announced

Equipment may include:

ticket issuing and validating equipment

portable ticket readers

Operational documentation may include:

mobile communication equipment

official identification

official notebook and report of non-compliance

fares and travel guide

ticket manual

Operational area may include:

designated areas in railway stations

on board trains, trams and buses

tram and bus stops

Relevant acts and/or regulations may include:

transport act and legislation

regulations under the act

OH&S legislation

privacy legislation

Detected may include:

checking tickets

observing offenders committing offences

acting on information received

Offences may include:

offences under the relevant legislation

ticket irregularities

behavioural irregularities

vandalism

fraud

theft

assault

criminal damage

Action may include:

reported offence

direct offender to buy or validate ticket

direct offender to leave premises

remove offender from vehicle

give a warning

contact police

arrest offender

Reports may include:

details of offence

details of offender

reason for offence

details of journey

other pertinent details

details of the corroborator

police details when in attendance

accompanying offenders

Documentation/records may include:

code of conduct

company policies and procedures

departmental directives

operational procedures

official notebook

ticket manual

Applicable legislation, regulations and codes may include:

transport legislation and associated regulations

relevant case law

code of conduct

This unit contains employability skills.